Two Seasons Boracay Review

We encountered a bad beginning with this hotel, but everything eventually turned out great!

Our experience with Two Seasons started when we planned to take my uncle and auntie from abroad to see Boracay. And we were just in time for the 2012 Travel Expo at the SMX. A very good timing indeed! We hurried over to scout for great deals on hotels and tickets to the island paradise.

The view from Two Seasons

Two Seasons offered one of the most attractive rates for the duration of the expo. We got a deluxe room for only Php 5,000, which normally would cost Php 10,000! Who wouldn't want that? Of course, we ended up booking 2 rooms for 2 nights with them. (Can't we make the expo a monthly or even a weekly event!? Pretty please...?)


So far so good, until a couple of weeks later, while requesting for a booking confirmation from them, we learned that our rooms which were supposedly reserved for March, were actually booked for May! Oh uh... For lean seasons, it would have been easy to just change the dates. But no, this is for March the super peak season and no rooms of similar value were available, except for the suites. (They wanted us to add around 16k!)  After a major commotion some communications with their Manila office, they finally agreed to upgrade our rooms in order to accommodate us (at no additional costs!). My aunt and uncle got to stay in their junior suite for 2 nights, while my mom and I got a deluxe room for one night and also a junior suite for the second night. Yehey for that!

Boracay souvenirs :)

We also booked for airport-hotel land and boat transfers for P1,500 per person (from Kalibo airport). Expensive, but it made our travel, especially for our guests very comfortable. (Still, I think its overpriced :o) Whenever boarding a bus or a boat, there’s always someone to carry our bags. We waited for the private boat in the welcome center instead of waiting with other passengers in the terminal. There were also cold towels and bottled water waiting for us at the boat. J

Beach Front: Two Seasons Boracay

Upon arrival, we got welcome refreshments and fresh fruits in the rooms.

the pool

Lo Bar, at night

Two Seasons

For the first night, we stayed in the deluxe room (Room 105) while our guests stayed at the spacious junior suite. The deluxe room is quite good, but a bit on the small side. We had a queen sized bed and a single bed. I got some photos of the room with my mom and aunt in it, but my mom forbade me to use those.. Hahaha sorry no photos. The bathrooms are worth mentioning I love the tropical feel and the rain shower!

room slippers

tropical style bathroom

The first day ended perfectly. But something came up in the middle of the night...

My aunt who was a light sleeper, was being disurbed by some noise near their room. Upon checking, we learned that their junior suite (Room 308) was directly beneath the water pump system. So, every time the tank needed to replenish itself, it would produce loud noises. The staff particularly their manager Mr. Danilo, did their best to offer other rooms, but the rooms were either smelly (newly painted), had no hangers/racks, or still affected by the pump noise. My aunt ended up sleeping with cotton buds in her ears. Hehe my poor aunt.

The next day, my mom and I moved from the deluxe room to a junior suite (Room 208). The room was very spacious and nicely decorated. We had a king sized bed, plus a sofa bed just beside the full-sized windows which gave a generous view of the pool. Really nice! J

Junion Suite: Room 208

junior suite

One complaint though, the junior suite lacks places to hang your wet towels, and clothes. Quite inconvenient, if you ask me. (This room was offered to my aunt the night before but she refused it due to the lack of closet rods and towel bars in the bathroom.) Hmm, I wonder if other guests had complained of this before. I suddenly missed the bathroom in Room 105, I liked the decor better, plus it had amble hanging spaces!

After an afternoon of water fun, we went back to the hotel to take a rest. The guard informed us that the reception had been trying to contact us. Moments later, we learned that they would be giving us free snacks. Just what my grumbling stomach needed!

The snack that came up to our room was a surprise. I was expecting small snacks per person not the two family sized pizzas plus glasses of iced tea that appeared on our coffee table! Those were delivered personally by the manager Mr. Danilo, expressing his apology for the inconvenience caused by the noisy water pump. Wow, and that is what we call REAL CUSTOMER SERVICE! (clap, clap, clap!)

our delicious pizza. yummier because it's for free! hahaha

After wolfing down enjoying the snacks (they were delicious, by the way), we decided to avail of the massage offered by the hotel. I got a 1 hour foot scrub with massage by the beach for P500 only. A breath-taking beach view + a relaxing massage + a good book = heaven!

this was where I had my massage :)

Another surprise came the next day when one of the masseurs handed me a small plastic with some green leaves in it. They told me that those were tuba tuba leaves for pain and strain relief. They were from the masseur who did my foot scrub. She was on leave that day and asked her colleagues to give them to me.  I was surprised and touched at the same time. The day before, in between massage and chitchat, I told her of a long time pain in my foot. She said that she was quite knowledgeable with herbal remedies and will try to find some leaves for me. I was totally not expecting her to really find and give them to me. She could have just forgotten about me and ride off into the sunset, (yes overdramatic, but you know what I mean :p) and enjoy her day off. It was nice to think that someone, a mere acquaintance actually cared about me.

my tuba tuba leaves

I would like to commend the people at Two Seasons, not just because of the room upgrade, but because they were willing to go out of their way just to provide good service for their clients. They did all these sincerely and always with a smile. These days, good service plus unexpected kindness are really rare.

At the end of the trip, it is not really the luxurious amenities and features that are imprinted in our memories, but instead, it is those small things and genuine care that make our experiences more extraordinary and unforgettable. J